Refund Policy

At PawCan, we understand that sometimes things don't work out as planned. That's why we have a clear and transparent refund policy in place to ensure customer satisfaction. Please read the following guidelines carefully to understand how our refund process works.

Eligibility for Refunds

In order to be eligible for a refund, the following conditions must be met:

  • The item must be unused and in the same condition as when you received it.
  • The item must be returned within 30 days of purchase.
  • You must provide proof of purchase, such as the order number or receipt.

Refund Process

If you meet the eligibility criteria, you can initiate the refund process by contacting our customer support team. They will guide you through the necessary steps and provide you with a return authorization number.

Once you have received the return authorization number, please follow these steps:

  1. Securely package the item(s) you wish to return, including all original packaging and accessories.
  2. Include the return authorization number on the package.
  3. Ship the package back to us using a trackable shipping method.

Once we receive the returned item(s), our team will inspect them to ensure they meet the eligibility criteria. If everything checks out, we will process your refund within 7 business days.

Refund Options

Depending on the payment method used for the original purchase, refunds will be issued in the following ways:

  • If you paid by credit card, the refund will be credited back to the same card used for the purchase.
  • If you paid by PayPal, the refund will be credited back to your PayPal account.
  • If you paid by any other method, our customer support team will work with you to arrange the refund.

Non-Refundable Items

While we strive to provide the best customer experience possible, there are certain items that are non-refundable. These include:

  • Gift cards
  • Downloadable software products
  • Personalized or custom-made items

Please note that shipping costs are non-refundable, and you will be responsible for the return shipping fees unless the return is due to a mistake on our part.

If you have any further questions or concerns regarding our refund policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction with our products and services.